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In every problem, there is an opportunity.   It’s been interesting to watch how businesses have reacted to this crisis. While the majority have come to a complete standstill, Amazon and Walmart are said to be hiring half a million new employees just to handle this tsunami of orders they been hit with because of the virus as people are buying more goods and services online than ever.   If you are being, “Sales-curious,” you will notice the emergence of companies who flourish and grow in times like these. Some restaurants, for example, are doing a banner takeout and delivery business. Others have shifted from sit down to “take and bake” whereby people come and pick up meals to cook themselves. And then there are the companies who provide debt servicing. Their message has started to populate email inboxes.   The New York Times is offering their online subscription for free. Read it every day. The Wall Street Journal, a newspaper dedicated exclusively to business, covers trends that can …

Now more than ever we are bombarded with information. Whether you’re binge watching news to learn the latest on Covid-19, or binge watching Netflix to escape, many of our minds are at capacity with what we can handle. In a time when attention spans are short and fragile, how can you ensure you stay concise and get your clients to really hear you? Don’t bury the lead!  When I worked in television news, that was the mantra. No one wants to hear all about a zoo opening, how many animals are there, where the zoo is located….and then oh yeah 20 lions escaped. That’s burying the lead. Leaving the most important information until the end. I have 3 young kids in elementary school. When the school nurse calls, do I want her to spend a full minute asking me how I am and talking to me about the weather? No! I want her to start her conversation,  “Hi, this is the school nurse, everything is fine.” If one of my kids needed to be picked up from school, that’s the first thing I want to know too. …

It’s important to note that while we are all concerned and scared about our business, our clients are, too. Kelly and I are here to offer you suggestions and to provide support. You, in turn, can serve in the same role for your customers. With their businesses shut down, it is likely they have some extra time on their hands. Give them an idea for what to do with it.  For example… My wife and I (Bill) bought a house a couple weeks ago and are preparing for the move across town. Somewhere along the line, this information becomes part of the public record and we are hearing from moving companies looking to sell us on their services. A letter came and addressed to “James William.” While my full name contains both of these components, my last name was omitted and these two are out of order. In other words, they have a bad file and probably an issue with their database. So, why not make the suggestion to your existing customers, “This is a great time to go through your database, verify …

From inspiring keynotes to hands-on workshops, networking, Customer Innovation Center tours and product demos, the thINK Ahead 2020 Live Virtual Event will have it all in a one-of-a-kind dynamic learning experience unlike anything experienced before in the inkjet user community.   BOCA RATON, FL.,  April 29, 2020 – thINK, an independent community of Canon inkjet customers, today announced a game-changing move for their annual event, thINK Ahead.  thINK Ahead is one of the largest inkjet user events in the country and has been widely attended and well-reviewed every year since its inception five years ago. Recognizing that businesses will need to rebuild post-COVID, and time and funding will be at a premium, thINK announced today that thINK Ahead 2020 will shift from an in-person event to a LIVE, one-of-a-kind, dynamic, virtual learning event taking place on September 2, 2020. The highly popular invitation-only Inkjet 101 will take place the day prior, on September 1, 2020. The thINK …

In today’s challenging new world where you and your customers are facing unique challenges, it’s important to send the right marketing messages now, communicating empathy and emphasizing that your brand will be there for customers today and when the crisis is over. But this is also a great time to rethink your entire value proposition, about what you stand for as a company. In many ways, marketing is based on the values you stand for. In this time of worldwide crisis, you might now reassess your company’s value proposition, to define yourself as a company going forward. What Is your value proposition? Let’s recap for a moment what a value proposition is. In short, it’s a statement about those benefits that you bring to your customers that will help them in ways that are better than what your competitors offer. Without such a statement, you won’t be able to form the right supporting messages about your product and services. But here’s the thing: Your value proposition has be relevant, …