thINK is an independent community of Canon Solutions America Production Inkjet customers, solution partners, and print industry experts, and Canon Solutions America is a proud executive sponsor. Led by some of the most successful inkjet service providers in the country, it provides a forum for members to network, gain knowledge, discuss common challenges, and share best practices.



thINK is a self-governed community of Canon Solutions America production inkjet customers that focus on cultivating innovation, best practices, and world-class education. The organization’s goal is to give production inkjet print providers a forum to share best practices, knowledge, and experiences that will help the entire community be more successful.

The thINK board works in collaboration with Canon Solutions America to develop inkjet tools, training and resources that accelerate inkjet success.

Be part of the community. Register for Membership today.


Board Members


Lori Messina


Lori is the President of Access Direct Systems, a company to which she has dedicated more than three decades of ingenuity, innovation and hard work. Having worked her way up from an entry-level position to President and owner, Lori truly knows all elements of the direct mail industry. Lori continually strives for excellence with a keen focus on exceptional client management that has made her instrumental to the sustainable growth and development of the business. Her understanding of internal project management, technological applications and client communications has facilitated the successful completion and growth of client programs. Lori now focuses her efforts on strategic planning, effective policies and fine-tuned management to maintain and continue to put Access Direct Systems in the forefront of the direct mail marketing industry.

Pete Studer

Vice President/Treasurer

Pete Studer is the President and also a partner at Impact, a Minneapolis based company helping clients achieve their business objectives by serving as an extension of their marketing teams. Pete helps the employees at Impact remain focused on direct response marketing execution, complex segmentation/personalization, variable high-speed color printing, lettershop and total package management. He also helps manage key customer relationships and over his 20 years has helped move Impact into multiple locations. He has been involved in several acquisitions over the last 15 years and was responsible for combining each set of new offerings into the Impact operation. He was heavily involved in the selection and transition of Impact from digital toner to inkjet in 2015. He holds a Bachelor of Arts in Finance and Marketing. Outside of Impact, Pete serves on multiple Minnesota non-profit boards. He resides in Minnesota with his wife and three daughters.

Sheri Jammallo

Program Liaison

Sheri Jammallo is the Program Liason for thINK, with a keen segment focus on the commercial, book, transactional, direct mail, and corporate in-plant print production spaces. She brings with her a wealth of industry knowledge that enables her to lead relevant production print educational programs and content for thINK members that provides them knowledge to further their production print success and overall growth of the print industry. Sheri’s Green Belt in Lean Six Sigma enables her to create high-value industry resources and content that are focused on educating the print community. Previous to thINK, Sheri spent 10 years as Sr Advisor, Marketing at Canon Solutions America.  Before Canon, Sheri spent 14 years at Xerox in Production Print Sales and Sales Management roles. Sheri began her career selling print in the commercial print space at Standard Register.

Eric Hawkinson

Executive Director

Eric Hawkinson is the Executive Director for the thINK user community, serving an organization he helped found in 2015. Prior to joining thINK, Hawkinson served as the Vice President of Marketing for Canon Solutions America. In his role at Canon Solutions America, a solely owned subsidiary of Canon USA, he collectively drove the strategy for the go-to-market and product marketing initiatives for the growing production inkjet market in North America. Prior to Canon Solutions America, Hawkinson worked for SmithBucklin, a Chicago-based association management company, where he led the creation of Dscoop (Digital Solutions Cooperative), an HP User Community. In addition to his role at thINK, Hawkinson is the Executive Vice President at the Innovatis Group, a fast-growing engagement company that focuses on technology-based user communities. Innovatis Group serves as a full-service management company for non-profit organizations that are looking to grow and expand their reach. 


Larry Vaughn

Board Member

Larry Vaughn has been an active participant in the print community on a local, national, and global level throughout his 46-year career. By adapting with the ever-changing landscape of print and technology, Larry has developed a reputation within the industry as a forward thinker and true visionary. For 26 years, Larry Vaughn was the Owner and Founder of Ideal Printers in Houston, TX. Most recently he was the Co-Owner and Vice President of Sales at Seebridge Media. As of February 1, 2016, Thomas Printworks acquired Seebridge Media retaining Larry as a strategic account advisor for the commercial print and mail division. Thomas Printworks brings 66 years of experience in the visual communications, printing, and technology industries together to provide the highest levels of quality and customer service with locations strategically located across the United States.

Eric Hollingsworth

Board Member

Eric is the Vice President of Operations for RevSpring, Inc. Focused in Healthcare and Financial services, RevSpring transforms complex financial journeys into intuitive financial pathways by understanding human, historical, and fiscal context. Through data-driven insight, RevSpring designs, analyzes, and improves communications and billing solutions that increase consumer engagement and payment rates and prints over 850 million customized documents per year. Eric graduated from Western Kentucky University with a BA in Economics and holds a certificate in Strategic Innovation from Vanderbilt University Owen Graduate School of Management.  He is the current President of the Imaging Network Group (INg) and sits on their Board of Trustees. Additionally, Eric serves on the Canon Solutions America Digital Print Advisory Council (DPAC) and Solimar Systems Customer Advisory Council (CAC).


Shelley Hyde

Co-Conference Chair - 2023

Shelley Hyde is Co-Owner and Partner at PrintMailPro, a full-service commercial printer specializing in direct marketing and transactional mail with facilities in Dallas and Austin, Texas. As managing Partner over the Dallas facility, she has been actively involved in navigating the challenges of the printing and mailing industry, exploring new technology, and staying on top of constantly changing postal regulations. PrintMailPro's diverse client base includes law firms, nonprofit organizations, marketing firms, and local and state government agencies. Shelley's background includes client relations, new business development, operations, and project management. Shelley holds a bachelor's degree in Business Administration from Trinity University and achieved the title of Certified Mail and Distribution Systems Manager in 1995. In her free time, she likes to read, travel, and spend time with her husband, three daughters, and two dogs.

Francis A. McMahon

Executive Vice President, Canon Solutions America

Francis A. McMahon is responsible for leading the Production Print business for Canon U.S.A. Inc. and Canon Solutions America, leveraging 30 years of experience in the printing industry in the areas of operations, strategy, sales, and marketing. Before joining Canon, Francis was already an advocate for technology and community initiatives as Director of Marketing, GSB, at Hewlett-Packard. He holds a Bachelor of Science degree in Business Administration from San Francisco State University and a Master of Business Administration from the Rochester Institute of Technology.

Tonya Powers

Senior Director of Marketing, Canon Solutions America

Tonya Powers is the Director, Marketing at Canon Solutions America with a focus on all outbound marketing initiatives and the customer experience for the Production Print Solutions business. Tonya brings a wealth of knowledge on building strategies for B2B marketing, with a keen focus on the graphic arts industry. She has been in the industry since 2005, starting at Hewlett-Packard. Tonya has been with Canon Solutions America since 2009, initially focused on the graphic arts customer segments. Tonya currently serves on the thINK Board, BMI’s Marketing & Membership Committee, and the Printing Industries Alliance Franklin Event Committee.

Chris Wells

Co-Conference Chair - 2023

Chris joined Massachusetts-based DS Graphics | Universal Wilde as Executive Vice President in August 2009 after DSG’s acquisition of LVI Print Optimization where he was CEO. He was also a co-founder of HubCast, Inc. He is the subject matter expert in mapping existing marketing and print procurement processes, analyzing operational and competitive benefits and cost savings, and recommending solutions. Chris is a past member of the Board of Directors for the Printing Industries of New England, The National Association of Printing Leadership’s Industry Trends Analysis Group, and the Young Presidents’ Organization. He was a founding member of the Hewlett-Packard Digital Printing Advisory Council and The Digital Solutions Cooperative (Dscoop). Chris is a graduate of Tufts University (1992). He serves as the President of the Ashburnham/Westminster Foundation for Academic Excellence and is very active in community service. In addition to spending time with his three grown children, Chris enjoys boating on Lake Winnipesaukee, skiing, and making music with his bandmates.