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Meet Canon inkjet customer and thINK member   Bruce Carson, CEO/Owner, The Dot Corporation   A lot has changed since The Dot opened their doors over 40 years ago, but one thing has not: their commitment to innovation and outstanding customer service. “Innovation and outstanding customer service are at the heart of our success. The Dot is committed to continuously offering new and innovative services while maintaining the timeless core values our clients appreciate most,” said Bruce Carson, CEO.   The Dot prides themselves on problem solving and collaborating directly with their clients to create new products and work processes that grow their businesses. From multi-faceted marketing clients who need print, wide format, and custom packaging solutions supported by inventory tracking and robotic fulfillment to healthcare supply chain clients that require the highest level of security when printing, kitting, and mailing, The Dot serves clients with integrity, quality, and innovation.  …

Introduction I have two distinct uses for print in my life these days. First, I’m a self-published author and I use an online on-demand service for the books that I write. Second, I volunteer at a local church and I often need printing done in that role. The printed products are mostly posters and occasionally postcards, signs, or banners. I could get these through an online service provider, but I am fiercely loyal to local businesses. And so, though I use an online service for book publishing, I use a nearby print service provider (PSP) for my church projects. In the end, both options provide me with the convenience and value that I am looking for.   Print Convenience and Value Online I am an amateur historian. My first book came about by accident. In the mid-1990s, I was strolling with my infant son when we came across a memorial marker in a family plot in Sayville, New York. The inscription read in part, “In Memory of Robert Perkins Post, Correspondent New York Times, Killed in …

Nearly 500 Canon production inkjet customers, partners, and print industry experts came together for thINK Ahead 2024 in Boca Raton, Florida, from July 15-17. Attendees networked, shared best practices, and enhanced their inkjet expertise during this landmark event. Post-event surveys rated thINK Ahead 2024 as one of the best in its 10-year history, with attendees describing it as "Excellent," "Energetic," "Engaging," "Top Notch," "Outstanding," and "Time Well Spent." BOCA RATON, FL., July 31, 2024 – thINK , an independent community of Canon production inkjet customers, announced that nearly 500 Canon inkjet customers, partners and print industry experts came together for the 10th anniversary of the annual inkjet conference, thINK Ahead, to reconnect, share best practices, and enhance their inkjet expertise. thINK Ahead 2024, held July 15-17, 2024, at The Boca Raton in Boca Raton, Florida, is known as a premier event where Canon production inkjet customers come together for three days …

In its 10 th year, the thINK inkjet Canon user group conference brought together almost 500 Canon production inkjet customers, partners and print industry experts to the very luxurious Boca Raton Resort. Since the first Canon thINK Ahead event in 2015 held in New York City, cumulatively almost 5,000 people have attended over 150 breakout sessions. It has become a club of sorts, a must attend event if one is a U.S. Canon production inkjet customer or partner. There is lots of opportunity to network, to learn, and to share the challenges and opportunities faced on a daily basis. Figure 1 Opening Night at Canon thINK 2024 One of the hallmarks of this event is the openness of participants to share the good and the challenging issues facing us as a print industry. It is not a Canon sales event, with very little focus on Canon products (prospective customers are invited to learn more about Canon products at the Inkjet Insider event held a day prior at the Customer Innovation Center a few …