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The thINK Ahead annual in-person event was held in two waves in 2021: October 11-13 and October 13-15. thINK Ahead offered attendees networking and learning opportunities in small groups with deep-dive educational sessions at the Boca Raton Resort Beach Club, as well as a special keynote and product and partner demos live on-site at the Canon Americas Customer Innovation Center.
By Adam Armstrong, Product Manager, Crawford Technologies
Your customers want to focus on offering their end user customers the ultimate customer experience. They want to deliver communication to their users when they need it, how they need it and in the channel they demand. As an outsource provider, can you buy a fully featured customer communication delivery platform from a software vendor?