Click-click-click… that’s the sound of the increasing amount of e-commerce activity in the printing industry (especially during the holidays). Today’s consumers love having the ability to customize, and even personalize, printed products online whenever and wherever they choose. Thanks to the proliferation of digital printing technologies, the number of products within consumers’ reach is simply remarkable. Everything from personalized clothing to home décor and photo products can be customized and ordered online. In industry lingo, this is a trend toward mass customization.
Are your sales and marketing teams working with synergy, or in silos? The most successful organizations I’ve worked with all recognize one simple truth: sales and marketing share the same general goals and are better off working together.
Today’s enterprise priorities are strongly propelled by improving customer experience (CX). According to recent research from InfoTrends, about 80% of enterprises have a CX strategy in place, but only 67% say they have the right technology to properly execute on it. CX involves of all parts of a business, from sales and marketing to operations and customer service. Businesses are challenged with taking a cohesive approach that unites individual engagements across the entire customer journey.
It’s hard to believe, but another year will soon be coming to an end. As 2018 draws to a close, you’re likely doing one of two things—focusing on meeting/exceeding your sales goals for the year or reflecting on why your goal has proven to be unreachable. For many firms, it isn’t the revenue growth goal that is unrealistic but that the process used to achieve the goal fails to deliver the desired results. We’re about to enter another new year, so this is the perfect time to rethink your strategy!
thINK 18 is quickly approaching and as I’m preparing my session materials, I can’t help but get excited about how quickly our industry is changing and the opportunities that exist for companies to grow in today’s market. The onset of production inkjet technology is a key element of that opportunity, but I’m also seeing a number of strides on the marketing services side. For example, many companies are finally seeing profitable growth from strategy services, data analytics, and their technology solutions.
Now that you’ve installed your new inkjet printing device, it’s time to start showing it off! Hosting an open house is a great way to attract business and add volume to your press, but many organizations don’t know where to start. Here are four tips for planning a successful event that delivers value to your customers and makes the most of your investments.
Did you know that Canon Solutions America offers a host of professional services to thINK members? Many of you have taken advantage of the application and workflow consulting services, as well as project management services in preparation for your press installation and workflow integration, but are you fully versed in the new sales training and marketing programs that we have added? At our core, we believe that professional training is integral to realizing the full potential of your solutions in terms of improved efficiency and added capabilities.
In case you missed it (ICYMI), Kate Dunn, Director at Keypoint Intelligence – InfoTrends, presented a 30-minute thINK webinar this week that was all about using LinkedIn to market your business. Dunn opened her presentation by discussing why LinkedIn is such a critical tool in your marketing toolbox and set the stage for how this social media platform can help you differentiate from competitors and improve the efficiency of your prospecting process. Here are 3 ways you should be using LinkedIn now!
Sales training is important. Recent research by CSO Insights* revealed that good sales training programs helped companies meet sales quotas, achieve higher win rates, align solutions to customer needs, and experience lower sales force turnover. In addition, Hubspot found that high-performing sales organizations are twice as likely to provide ongoing training as low-performing ones. Before launching a training initiative, though, companies must ensure that their strategy is sound and will provide the needed direction to their sales organization.
A key challenge facing today’s print and marketing service providers is finding and applying the right mix of best practices to increase sales staff performance. InfoTrends conducted a research study to identify the best sales practices of printing companies that were experiencing sales growth, surveying over 250 print service providers and conducting telephone interviews with 22 executives of printing companies.