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Introduction Every other year, the industry organization  Two Sides NA produces a global Trend Tracker that delves into consumers’ perceptions about print, paper, and paper-based packaging. Published earlier this year, the latest iteration of this survey includes responses (via online surveys) from 12,400 consumers across seventeen countries including the United States and Canada. An October press release by Two Sides entitled  New Global Survey Reveals Consumers Want the Choice for Paper Over Digital Communications shares some results on global consumer attitudes toward paper-based and digital communications. A four-page summary of the report is available free of charge via  the Two Sides NA website .   Concerns about Digital The survey findings show “growing concern among consumers regarding issues such as data security, digital fatigue, and the potential health risks associated with excessive screen use.” To this point: 65% of the study’s respondents worry that their personal …

Introduction With all of the buzz surrounding artificial intelligence (AI), many print service providers (PSPs) are wondering how to get an AI initiative started. A recent study by Alliance Research helps provide some answers. The study entitled  AI Adoption in the Printing Industry: From Curiosity to Competitive Advantage  provides insight on what printers in North America are thinking about AI. A 32-page summary is available as a  free download on the Printing United / Alliance Research printing.org website. The study builds on e-mail questionnaires that were answered by over 200 PSPs. It also includes the results of interviews with PSPs who shared insight about their experiences with AI.   The Challenges When asked about their top challenges, respondents to the Alliance Insights study most commonly cited a lack of in-house expertise or training, defining the best use cases, and difficulty integrating with existing systems. These issues and others on the list are natural enough …

Introduction Every November, the United States Postal Service (USPS) releases its fiscal year financial results. This annual announcement always provides important insight into the state of the USPS. This has been a year of significant change at the top, with the arrival of a new Postmaster General, David Steiner. Steiner, who started in July, replaced Louis DeJoy, who retired after serving from 2020 to 2025. In reviewing the USPS’s fiscal results, what is most interesting to me is how the USPS is adjusting to declining mail volumes. Declining U.S. Mail Volumes Despite ongoing losses that amount to nearly $9 billion annually, the somewhat good news is that fiscal year revenues for the USPS increased by about 1.2% between 2024 and 2025. This growth was driven by programs like USPS Ground Advantage as well as postal price increases. On the downside, mail volumes are decreasing across all categories. Figure 1: Fiscal Year 2025 Operating Revenue and Volume by Service Category Source: …

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